Feedforward: feedback that works
Do you like receiving feedback? Or do you like giving it? If the answer is no to either of those questions, you are not alone. Many people dislike or even fear feedback. And this is probably because people often encounter constructive, corrective feedback more frequently than positive, reinforcing feedback. We have encountered many managers and leaders over the years who have said: ”If I’m not saying anything about their performance,...
Look for the patterns
Wayne Gretzky, as many of you know, is a legendary former Canadian ice-hockey player – some would even say he’s the best player ever. In fact, he is the highest point-scorer and has more assists that any other player in the history of the NHL (North America National Hockey League). And there is a lot we can learn from him, which is relevant to work and life overall. In one of his many, many interviews, he was asked what made him such...
If you’re too busy to laugh, you’re too busy
We all spend a lot of time at work, even if it's virtual. Many spend more time with their colleagues than they do with friends and family. Sounds familiar? And when you spend that much time at work, it needs to be enjoyable and fun. That doesn’t mean that it has to be “laugh out loud” fun (although that's great too!), but it needs to have great elements of joy and fulfilment at regular intervals. This in turn means that the...
Lessons from a legend and more in this month’s IMPACT
Welcome to the June issue of IMPACT. This month we focus on the importance of seeing patterns, how feedforward is the way to go, and why we should laugh more at work. We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on change. And there's a story about a team that lets their guard down and connects. You can download the issue here or read it online here. Enjoy the read and please...
The Generous Leader
Having team members who aren't generous towards each other, who don’t freely and generously share what they know, is a challenge that most teams face. And yet, a team can't afford not to share their thoughts, ideas and experience. Sometimes people don’t make the link between lack of generosity and not getting as good a result as they could have. And yet, the link is real. Workplaces need to be generous places. As a leader, you can...
Set them free Part 2
Following on from part 1 of SET THEM FREE, let us dive a bit deeper into the topic of empowerment at work. As discussed earlier, empowerment is a major factor for employees delivering great customer experiences. But as also mentioned last time, there are a few other reasons why it's so important, let's look at them in more detail. KNOWLEDGE WORK NEEDS EMPOWERMENT More and more companies are coming to the realisation that employees...
