Set them free Part 2
Following on from part 1 of SET THEM FREE, let us dive a bit deeper into the topic of empowerment at work. As discussed earlier, empowerment is a major factor for employees delivering great customer experiences. But as also mentioned last time, there are a few other reasons why it’s so important, let’s look at them in more detail. KNOWLEDGE WORK NEEDS EMPOWERMENT More and more companies are coming to the realisation that...
‘Missing the commute?’ and more in the April issue of IMPACT
Welcome to the April issue of IMPACT This month we continue our article about empowerment, we outline steps to a collaborative culture, and ask the question – are you missing the commute? We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on presence. And there’s a story about what it takes to break new ground. You can download it here and read it on ISSUU here. Enjoy the...
7 tips for steering through the unexpected
Smooth sailing is rare – we are always surrounded by some degree of change. But at times it’s more choppy than usual; more uncertain than the norm. Leading your team well in those circumstances is more important than ever. Team members may feel worried, angry or frustrated and not perform to their best. So what can you do when you find yourself in turbulent times? Here are some practical solutions: MEET REGULARLY Have regular quick...
Set them free
In the mid to late 90’s we started to eagerly study companies that were outstanding at creating employee engagement, which lead to customer loyalty, which lead to financial payback – which could be invested back into employees. High on that list were for example the Ritz-Carlton hotel group and the low-cost carrier Southwest Airlines. A lot can be said about companies that have been successful at this. One common...
‘Set them free’ and more in the March issue of IMPACT
Welcome to the March issue of IMPACT! This month we’ve been thinking a lot about the power of autonomy and empowerment, how to tackle those unexpected moments with your team and how we are all brand ambassadors. We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on self leadership. And there’s a story about receiving unexpected customer service. You can download the March...
When teams are like musketeers
There is no room for “going it alone” in teams – unless everyone works together, the team will lose out in every way, individually and collectively. Successful teams have real team spirit. The ethos of team spirit was wonderfully depicted by Alexandre Dumas’ timeless story of The Three Musketeers. The musketeers’ motto “All for one and one for all” is as relevant today as it was when the book was written back in the 1800’s. They...
Book Excellence Award for The Leader’s Guide to Impact
