If you’re too busy to laugh, you’re too busy
Jun09

If you’re too busy to laugh, you’re too busy

We all spend a lot of time at work, even if it’s virtual. Many spend more time with their colleagues than they do with friends and family. Sounds familiar? And when you spend that much time at work, it needs to be enjoyable and fun. That doesn’t mean that it has to be “laugh out loud” fun (although that’s great too!), but it needs to have great elements of joy and fulfilment at regular intervals. This in turn means that...

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Lessons from a legend and more in this month’s IMPACT
Jun08

Lessons from a legend and more in this month’s IMPACT

Welcome to the June issue of IMPACT. This month we focus on the importance of seeing patterns, how feedforward is the way to go, and why we should laugh more at work. We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on change. And there’s a story about a team that lets their guard down and connects. You can download the issue here or read it online here. Enjoy the read and...

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The Generous Leader
May11

The Generous Leader

Having team members who aren’t generous towards each other, who don’t freely and generously share what they know, is a challenge that most teams face. And yet, a team can’t afford not to share their thoughts, ideas and experience. Sometimes people don’t make the link between lack of generosity and not getting as good a result as they could have. And yet, the link is real. Workplaces need to be generous places. As a leader,...

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Set them free Part 2
Apr15

Set them free Part 2

Following on from part 1 of SET THEM FREE, let us dive a bit deeper into the topic of empowerment at work. As discussed earlier, empowerment is a major factor for employees delivering great customer experiences. But as also mentioned last time, there are a few other reasons why it’s so important, let’s look at them in more detail. KNOWLEDGE WORK NEEDS EMPOWERMENT More and more companies are coming to the realisation that...

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‘Missing the commute?’ and more in the April issue of IMPACT
Apr08

‘Missing the commute?’ and more in the April issue of IMPACT

Welcome to the April issue of IMPACT This month we continue our article about empowerment, we outline steps to a collaborative culture, and ask the question – are you missing the commute? We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on presence. And there’s a story about what it takes to break new ground. You can download it here and read it on ISSUU here. Enjoy the...

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7 tips for steering through the unexpected
Mar18

7 tips for steering through the unexpected

Smooth sailing is rare – we are always surrounded by some degree of change. But at times it’s more choppy than usual; more uncertain than the norm. Leading your team well in those circumstances is more important than ever. Team members may feel worried, angry or frustrated and not perform to their best. So what can you do when you find yourself in turbulent times? Here are some practical solutions: MEET REGULARLY Have regular quick...

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