Being a Brand Ambassador
Mar12

Being a Brand Ambassador

How everyone is a powerful carrier of their personal, team and company brand. What you say online has a major impact on your business – here’s how to make the right noises. Just like individuals, teams and even countries, an organisation has a reputation. And that reputation is created over time, through words, actions and behaviours. But it’s not set in stone, a reputation can quickly be tarnished and even ruined. A...

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Set them free
Mar09

Set them free

In the mid to late 90’s we started to eagerly study companies that were outstanding at creating employee engagement, which lead to customer loyalty, which lead to financial payback – which could be invested back into employees. High on that list were for example the Ritz-Carlton hotel group and the low-cost carrier Southwest Airlines. A lot can be said about companies that have been successful at this. One common...

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‘Set them free’ and more in the March issue of IMPACT
Mar04

‘Set them free’ and more in the March issue of IMPACT

Welcome to the March issue of IMPACT! This month we’ve been thinking a lot about the power of autonomy and empowerment, how to tackle those unexpected moments with your team and how we are all brand ambassadors. We also share another of our monthly IMPACT HACKS (quick, practical tips for great impact), this time on self leadership. And there’s a story about receiving unexpected customer service. You can download the March...

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Embrace the differences
Feb12

Embrace the differences

How to work effectively with people who are different to you Beach Huts on Brighton Beach, Melbourne, Victoria, Australia When people are different from each other, it can at first seem really hard to get off to great teamwork and collaboration. But don’t let being different put you off – because if you are willing to make it work, you can start to build a very powerful partnership; one that is healthy, creative and successful....

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Janet Yellen – first woman US Treasury Secretary – a leader with impact
Feb04

Janet Yellen – first woman US Treasury Secretary – a leader with impact

We were honoured, and a bit awestruck too, to be part of this line-up of keynote speakers at the Institute for Supply Management’s global conference in Texas a couple of years ago. Both Carly Fiorina (former US presidential candidate and CEO of HP) and Dr Janet L Yellen are well-known leaders in their field and need little introduction.  They were both inspiring to see in action at the conference and we follow their careers with...

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The game you never want to play + more in the February issue of IMPACT
Feb03

The game you never want to play + more in the February issue of IMPACT

Welcome to the February issue of impact! January is already in the rear mirror and the spring is around the corner for us who live in the northern hemisphere, which is always a great feeling. This month we turn our attention to how we can work successfully with people who are different to ourselves, the ‘game’ to avoid at work and why the ethos of Alexandre Dumas’ musketeers is at the heart of collaboration at...

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